Returns & Exchanges
At Clogau Outlet, we want you to be delighted with your purchase, which is why we offer a 30-day return policy for a full refund or exchange on all unworn items. Please ensure all jewelry is returned in its original packaging with all security tags intact to qualify for processing.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to return and choose your preferred resolution.
Package Your Items
Carefully place your jewelry in its original Clogau presentation box and secure it inside a padded mailing envelope to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided by our portal to your package and drop it off at your nearest authorized carrier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our workshop receives and inspects your return for quality assurance, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing